Welcome to our Help & FAQ Page. Please use this page as a guide for our most Frequently Asked Questions. If you do not find the info you need here, please Contact Us for more help.

Q: Can I purchase item(s) from GuitarHeads.net and pay for my order with a Check or Money Order?
A: We prefer not. BUT... If you see something on our site, that you really need, or can not find anywhere else, E-mail our Customer Support, and request to have the item(s) placed on hold for you (to insure that the item will still be in stock by the time your payment arrives). We will respond back (usually within 24 hours), with all of the payment & order info.

Q: How/When can I expect my item(s) to be shipped? Where can I find out more info about your shipping policies?
A: All of our shipping rates, policies, and info can be found on our Shipping Terms & Conditions page.

Q: Do you charge Sales Tax?
A: All orders placed by New Jersey residence are subject to a 7% State Sales Tax.

Q: I just received my item, but I am not sure on how to wire it up?
A: We have many Wiring Diagrams & Instructions for our items, that can be found on our Wiring Page.

Q: Where can I learn more about the GuitarHeads Line of Pickups?
A: Visit www.GuitarHeadsPickups.com for more info about our Pickups.

Q: After I get my order, can I return or exchange an item?
A: Before you Return anything, make sure you Contact Us for details. We will not accept back any items that have been altered in any way. Also, do not play the "I didn't know" game. If you are unsure about any item in any way (most of our items have measurements and specs listed in their descriptions), just ask us. It is a lot easier for us both, for me to measure something for you, rather than you getting stuck with something that does not fit, doesn't match, or is not what you "expected". Any item returned, will be good towards a replacement of the same item, or "store credit" only...

Q: What does "X" item come with? Does it include "X"???
A: Click on the "More Info" link listed with every item on our site. There is a description and picture of what you will get. If it is not in either of those places, you do not get it. Some of our items include accessories (wiring diagrams, mounting hardware, etc...), and some Do Not. If you need something that pertains to an item that is not included, feel free to ask us if we have what you need available.

Q: Will this item fit on my "Episquire Lesocaster" ??? or My "Anybrand Xmodel" has a "X" type Bridge/Pickup/Part/Etc... Will this item be a direct replacement?
A: Maybe!!! Check for any measurements provided with the description (if you need to know something that is not mentioned Contact Us). When it comes to replacing a part on your guitar with one of a totally different style (such as changing the type of bridge), if you can't tell by the measurements, it is probably better for you to take your guitar to a pro Luthier and ask them if it is possible (because it probably needs to be routed, reshaped, drilled, etc...). 

Q: Some items have a Brand Name, and some are referred to as "X Style", why?
A: Some of the items we carry are made by a particular manufacturer (and it is noted when they are). Some of our items are standard aftermarket parts (may or may not have a "Brand Name") and are described as "X Style" because of the part or brand they are modeled after (this in no way reflects the quality of our product vs. the original). Any terms used (such as Fender- style, Strat-Stratocaster-style Tele-Telecaster-style, Gibson-Style, Les Paul Style, etc...) as well as any brands we may refer to, (such as Kramer, Charvel, Ibanez, Jackson, BC Rich, etc...) are strictly for descriptive purposes only, and are registered trademarks of their respective owners.

Q: Is it possible to purchase any items in a bulk or larger quantity, at a discounted price?
 A: Yes. If you are looking to place a bulk order (more than 10 of any 1 item), please send us an E-mail and let us know what you need. We also have a Dealer/Luthier Program for larger volume. For more info, please send your requests Here.

Q: This Site is not being displayed properly, or some of the content (such as the menu, titles, or interactive video) is not being displayed. Why?
 A: This site is best viewed when using the Mozilla Firefox Web Browser. Operation in older browsers (such as Internet Explorer), will vary.